Your Privacy Is Our Priority
This policy fully and transparently describes how your personal information is collected, processed, and kept secure on the l89a platform.
Introduction & Scope
l89a ("we", "us", "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. By accessing our website l89a.lat or creating an account, you are considered to have accepted the terms of this privacy policy.
This privacy policy explains what information l89a collects, how that information is used, who it may be shared with, and what steps we take to protect your information. This policy applies to our website, mobile application, and all related services.
We always strive to ensure that our users' personal information is handled to the highest security standards. Through SSL encryption technology, we ensure that your data remains protected from unauthorized access.
What Information We Collect
To operate the l89a platform, we may collect the following types of information:
2.1 Registration & Identity Information
Information you provide when creating an account includes:
- Full name and username
- Email address
- Date of birth (for age verification — users must be 21 or older)
- Mobile number
- Password (stored in encrypted form, never in readable form)
2.2 Identity Verification (KYC) Information
To ensure responsible gaming and prevent money laundering, we may request the following documents for identity verification:
- Copy of National ID (NID), passport, or driving license
- Utility bill or bank statement as proof of address
- Payment method verification (bKash, Nagad, or Rocket account confirmation)
2.3 Financial Transaction Information
Information collected during deposits and withdrawals includes:
- Transaction amount and time
- Payment method used (bKash, Nagad, or Rocket)
- Transaction ID and reference number
- Deposit and withdrawal history
2.4 Automatically Collected Information
When you use l89a, information collected automatically includes:
- IP address and device type
- Browser type and version
- Page visits, clicks, and session duration
- Referral URL (where you came from before visiting our site)
- Data from cookies and tracking technologies
2.5 Gaming Activity Information
To provide gaming services, we record the following information:
- Betting history and gaming patterns
- Win and loss records
- Session duration and frequency
- Preferred game categories
Purpose of Information Use
l89a uses collected information only for the following legitimate purposes:
Account Management
To create, verify, and manage your account; to confirm your identity and ensure secure login.
Financial Services
To process deposits and withdrawals; to detect financial fraud and ensure transaction security.
Legal Compliance
To comply with anti-money laundering (AML) regulations; to ensure age verification (21+) and support responsible gaming.
Customer Support
To resolve your questions and complaints; to provide 24/7 live chat and email support.
Service Improvement
To improve platform performance; to analyze user experience and plan new features.
Communication & Notifications
To send important account updates, transaction confirmations, and security alerts.
Information Sharing & Disclosure
l89a never sells your personal information to third parties or rents it for commercial purposes. However, sharing information may be necessary in certain circumstances:
4.1 Service Provider Partners
To deliver services, we work with trusted third parties, such as:
- Payment processing partners (bKash, Nagad, Rocket) — solely to complete transactions
- Game software providers — to ensure gaming services
- Identity verification services — to complete the KYC process
- Technology and security infrastructure providers
Only the necessary information is shared with these partners, and they are required to comply with our privacy standards.
4.2 Legal Obligations
In the following circumstances, we may be required to disclose information to authorities:
- In response to a court order or legal process
- To assist in investigations of financial fraud or money laundering
- In response to a legitimate request from a government regulatory body
- To protect the safety of users or the general public
4.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will provide advance notice, and the new authority will also be required to comply with this privacy policy.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used for the proper functioning of the l89a platform. These technologies improve your browsing experience and help deliver services.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website — maintaining login sessions, security verification, and saving user preferences. They cannot be disabled.
5.2 Functional Cookies
These cookies remember your preferences — language selection, preferred game categories, and display settings. They help personalize your experience.
5.3 Analytics Cookies
These cookies are used to analyze site traffic and user behavior, which helps improve the service. This data is generally stored in aggregated and anonymized form.
Data Security Measures
l89a applies industry-standard security technologies and practices to protect your information. Our security framework is divided into the following layers:
Encryption
All data transmissions are protected by TLS/SSL encryption. Sensitive information including passwords is stored using strong hashing algorithms.
Access Control
Strict access control policies — only authorized personnel can access personal information for specific job-related needs.
Regular Audits
Regular security assessments and penetration testing are conducted to identify security vulnerabilities.
6.1 Data Breach Response
If a data breach occurs, l89a will notify affected users as quickly as possible. We will assess the extent of the incident, take immediate action to limit damage, and implement the necessary steps to prevent recurrence in the future.
If you notice any suspicious activity on your l89a account, please notify our support team immediately: [email protected]
Data Retention Period
l89a retains personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: For as long as the account is active and for the applicable legal period after it is closed
- Financial Transaction Records: For the period required under financial regulations
- KYC Documents: For as long as required to meet legal obligations
- Gaming Logs & Session Data: For a set period as required for dispute resolution and auditing
- Marketing Preferences: Until you withdraw your consent
After the designated retention period, information is securely deleted or anonymized so that your identity is no longer identifiable.
Your Rights & Choices
As a user of the l89a platform, you have the following rights over your own information:
Right of Access
You have the right to know what personal information we hold about you and to request a copy of that information.
Right of Rectification
You have the right to request correction of any inaccuracies or errors in your information.
Right of Erasure
In certain circumstances, you have the right to request deletion of your information; however, information required to meet legal obligations may be retained.
Right to Object to Processing
You have the right to object to certain types of data processing — in particular for marketing purposes.
Right to Restrict Processing
In some circumstances, you have the right to request that processing of your information be temporarily restricted.
Right to Portability
You have the right to receive your information in a structured, machine-readable format and to request its transfer to another service.
To exercise these rights or for any questions, contact us at: [email protected]. We also provide support via 24/7 live chat.
Protection of Minors' Information
l89a strictly prohibits providing services to individuals under the age of 21. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process. If we find that a minor has created an account, that account will be immediately closed and all related information will be deleted.
If you believe a minor is using our platform, please contact us at [email protected].
Policy Changes & Updates
l89a may update this privacy policy from time to time. The policy may be revised due to changes in the nature of the service, legal requirements, or security improvements.
For significant changes, we will notify you in the following ways:
- Displaying a notice on the platform
- Sending a message to your registered email address
- Updating the "Last Updated" date on this page
Continued use of the platform after a revised policy is published will be considered your acceptance of the new policy. We therefore recommend that you visit this page regularly.
Third-Party Services & Links
The l89a platform works with various third-party gaming software providers — such as Pragmatic Play, Evolution Gaming, Spribe, and others. These providers operate under their own privacy policies.
l89a is responsible only for information collected on its own platform. Information transmitted to the servers of gaming software providers is subject to their respective privacy statements.
In addition, payment services — bKash, Nagad, and Rocket — follow their own data protection policies. Information transmitted to these platforms during financial transactions falls under the policies of the respective services.
Contact Us
For any questions, requests, or concerns regarding this privacy policy, please contact the l89a data protection team:
Email Support
Send any privacy-related requests to: [email protected]
We will try to respond as quickly as possible.
Live Chat
Use our 24/7 live chat for immediate assistance — support is available in both Bengali and English.
After you submit a privacy-related request, we will verify your identity and respond within a set timeframe. We take every request seriously and are committed to protecting your rights.
For more details, visit our FAQ page and Responsible Gaming page.